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“While we may try to do so from time to time, in our sole discretion, you acknowledge that we do not represent to verify, and do not guarantee the verification of, the skills, degrees, qualifications, licensure, certification, credentials, competence or background of any Counselor,” the terms of service reads.
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The terms of service also acknowledge that the full responsibility of authenticating the person on the other end of the phone falls on the individual who signed up for the app. “We do not control the quality of the Counselor Services and we do not determine whether any Counselor is qualified to provide any specific service as well as whether a Counselor is categorized correctly or matched correctly to you,” according to the terms of service.
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The terms of service explicitly state that the company can’t guarantee a professional or even licensed professionals. The company’s terms of service tell a different story, though. ChandlerNWilson told his viewers the app was full of psychologists who could help people going through a tough time Gabbie Hanna used the word “professional” to talk about the mental health experts available to talk to people. Sponsorships, like ones involving BetterHelp, are an understood aspect of the business.īut in ad reads for the app, YouTube creators describe a product that more and more people are expressing concerns over. YouTube’s business model allows for a transparency over demonetization issues. Many of these creators have spoken about mental health issues in the past, but as burnout becomes a bigger topic within the community - and mainstream world - sponsorships involving BetterHelp have increased, despite the app not being exactly what the creators are touting. Bobby Burns, Elle Mills, Philip DeFranco, Heath Hussar, Boogie2988, Shane Dawson and ChandlerNWilson are all creators who have videos sponsored by BetterHelp.
That’s what many YouTubers who have accepted sponsorships from the company often say in their own videos, where they speak on the stresses in their personal lives and feelings bordering on anxiety or depression.
Instead, the app prides itself on having licensed therapists and mental health experts available to help people via text, phone call or video chat. The company describes BetterHelp as the “largest online counseling platform worldwide,” geared toward helping people dealing with issues “such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion self esteem.” The company’s FAQ section on its website clearly states BetterHelp’s app and counselors shouldn’t be used for people dealing with a severe mental illness (schizophrenia, bipolar disorder) or for people considering self-harm. YouTube creators often work with companies on sponsored videos, but a reported increase in placements for BetterHelp, a new wellness app, have viewers concerned that people are being misled.